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FAQ > Artwork Capture or Scanning - What's the Difference?

Artwork Capture or Scanning - What's the Difference?

Artwork scanning and digital capture are the two methods we use to create the highest quality digital file of your artwork. Both methods create digital files of your artwork. For small originals, we get the best results from our flatbed scanner. Larger originals must be digitally captured using our multishot capture system.

For most originals we use our multishot digital capture system to create the highest quality digital file of your artwork. The capture system allows us to scan originals that are physically larger than a scanner (generally limited to 12" x 18" or smaller) and create enlargements that are 200-300% of the original size.  The lighting is controlled and can be optimized to enhance brushstrokes and other details. We use a suite of color matching software that allows for best possible color match to the pigments of your originals. For reflective materials we cross polarize the lights to eliminate or control reflections. It's a well tuned system that records the subtle hues, delicate details, and color fidelity of your original artwork. 

Smaller pieces (12" x 18" and smaller) are scanned and color matched to your original using our custom profiles and color reproduction targets. The resolution, sharpness and color fidelity are excellent. We would choose our capture system instead of the flatbed for original pieces that are fragile, or have heavy relief/texture. 


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Verified Returns & Exchanges

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Description of Policy from Merchant:

DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.


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Verified Archival Materials Used

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Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance. Our mounting adhesives and substrates are acid-free. All frames are custom built from sustainably sourced hardwoods and have closed corners.

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Drum Scanning Order

City, State, Zip
Description of work
Film Format
Scan Size (see chart for resolution)
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Check if you have read and agree to our <a href="http://candela.artstorefronts.com/imaging-agreement">Imaging Agreement</a>
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First Option
Message (additional instructions, etc.)
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All scans are checked for sharpness and cloned to remove air bubbles and scanning artifacts. We scan to retain all information in your lm, creating an excellent starting point for a high quality digital le.
Negative lm is scanned and converted to a positive state. Approximate density, black and white porints are set. No further post-scan cleanup or color/tonal correction is included.


Approximate density, color balance, black and white porints are set.


We can perform further retouching to fully spot your les- contact us for more information. 



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