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FAQ > How do I order prints?

How do I order prints?

Direct to Print

The fastest and easiest way is through our upload to print tool. Save your files as JPEG at maximum quality, or upload TIFF files up to 100mb in size.

If your files are larger than 100mb, you can use our large file upload page Select "Direct to Print Order". Ensure your files are prepared according to our File Preparation specifications before uploading. Then follow the instructions on the following WeTransfer page. 

Custom Prints

Upload your files for Custom Printing with our large file upload page. Select "Custom Print Orders". Then follow the instructions on the following WeTransfer page. 

You may also make an appointment to dop off work at the studio. Use this appointment request form, or call 510-227-8334.

Piezography Prints

Currently, Piezography prints are offered through our Custom Printing service. Please contact us for directions on how to send your film or digital files. 


Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.


Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.


Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.


Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance. Our mounting adhesives and substrates are acid-free. All frames are custom built from sustainably sourced hardwoods and have closed corners.

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File specs

How should I prepare my files and what file formats do you accept?

We accept Jpeg, Tiff, PNG and PSD. Please send uncompressed .jpg or .tif files. Be sure to flatten them and remove any alpha channels prior to uploading.

My file is over 100 megabytes in size! How do I send it to you?

No problem, you can use our large file upload page.

What resolution should my files be?

We prefer to receive files that are 300dpi at the size you want them printed. However we can make great prints from files as low as 150dpi. Please do not increase dpi to 300dpi if your file was not created at that size to begin with - this usually has a negative effect on print quality. We have a step-by-step file preparation guide for your reference. If you’re unsure, contact us.

We do examine each and every file before printing so if we thing your file will not print well we will contact you before printing. 

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