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FAQ > I'm uploading files for a direct to print order. How can I see a test print or proof of my image?

I'm uploading files for a direct to print order. How can I see a test print or proof of my image?


What is a proof (also called test print)? A proof is a print of your file using the same printer and same paper you intend to use when you make your final print. Usually proofs are made at a reduced size (typically 8" x 10"), but they can be made at any size. This allows you to see exactly how your image will look on the paper you choose. 

Direct to print orders do not include test prints or printed proofs, however there is a simple way to proof your image. Let's say you want your final size print to be 24" x 36" using Premium Luster paper.

  1. ‚ÄčUpload your image and order a smaller size print, for example an 8" x 10",  using Premium Luster (the same paper you'll choose for your final prints).
  2. We'll print the image and mail it to you.
  3. Review the smaller print. If it looks good, go ahead and place the order for your 24" x 36" final print on Premium Luster. If it doesn't look the way you thought it should, you can edit the image, upload the new version, and order another test print.

This is also helpful if you want to see how the same image prints on two different papers. For example, a image printed on Premium Luster (a photo paper) will typically have more contrast than the same image printed on Photo Rag 308 (a matte surface watercolor paper). 

Making test prints, also called hard proofing, has always been a part of fine printmaking. That's why our Custom Printing service includes test prints, so everyone involved (artist and printer) is seeing a hard print. Even the best calibrated displays will always look slightly different than a print. It's true you can soft proof on a calibrated display but nothing beat a test print to see the image exactly as it will print on paper. 

 

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Description of Policy from Merchant:

DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.

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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance. Our mounting adhesives and substrates are acid-free. All frames are custom built from sustainably sourced hardwoods and have closed corners.

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File specs

How should I prepare my files and what file formats do you accept?

We accept Jpeg, Tiff, PNG and PSD. Please send uncompressed .jpg or .tif files. Be sure to flatten them and remove any alpha channels prior to uploading.

My file is over 100 megabytes in size! How do I send it to you?

No problem, you can use our large file upload page.

What resolution should my files be?

We prefer to receive files that are 300dpi at the size you want them printed. However we can make great prints from files as low as 150dpi. Please do not increase dpi to 300dpi if your file was not created at that size to begin with - this usually has a negative effect on print quality. We have a step-by-step file preparation guide for your reference. If you’re unsure, contact us.

We do examine each and every file before printing so if we thing your file will not print well we will contact you before printing. 

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