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Order Drum Scans

For drum scans of your film, you'll need to either ship the film to us via UPS or Fedex, or drop it off in person. ‚ÄčWe strongly discourage sending film by the U.S. Postal Service - they have damaged film in transit and lost packages before. 

  1. Select the images for scanning. Film strips take more time and materials to scan, therefore we ask that you cut out the individual frames you would like us to scan. If you do not cut your film, we charge $10 for each strip of 2 or more images we mount on our scanner.
  2. Download our drum scan order form and fill it out.
  3. Package your film. Place the film in a plastic or glassine sleeve for protection against scratches and abrasion. Then sandwich the film between two sheets of cardboard. Tape the cardboard together. For small scan orders a Fedex envelope with cardboard sheets (to prevent bending) is usually fine. For larger scan orders (and large format film) it''s best to bubble wrap the cardboard and slip the contents into a small Fedex or UPS box. 
  4. Be sure to include your signed order form & imaging agreement in the package with your film.
  5. Ship your film to:
    Candela Fine Art Printing
    3403 Piedmont Avenue, Suite 501
    Oakland, CA 94611

Drum Scan Order Form

Click here to download


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Verified Returns & Exchanges

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Description of Policy from Merchant:

DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.


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Verified Archival Materials Used

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Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance. Our mounting adhesives and substrates are acid-free. All frames are custom built from sustainably sourced hardwoods and have closed corners.

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