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FAQ > How to build borders into your print

How to build borders into your print

If you have a specific image size and border size required for your prints, here's how to build the borders into your file using Photoshop before uploading. Let's say you have an image shot with a 2x3 aspect ratio and you want it printed on a 20x30" sheet of paper. The image should have 1" white border on the long dimension, and even borders on the top and bottom.

  1. This image has a 2x3 aspect ratio. When the image size is 30" long, it's 20" tall. 
  2. Set the dimensions of your image size. For this example, it would be 28" wide. You'll see the height dimension becomes 18.667".
  3. Use Photoshop's Canvas Size (Image>Canvas Size) to add canvas around the image to create borders.
  4. The image will now be centered on a 20x30" sheet.
  5. Upload your image using our upload and order tool. Select "Actual Size" for your print size.
  6. When you get to tab 3 (Paper and Borders), select "Keep Borders in File".

Then choose the print quantity and add to your card.



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DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.


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Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance. Our mounting adhesives and substrates are acid-free. All frames are custom built from sustainably sourced hardwoods and have closed corners.

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