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FAQ > Turnaround times

Turnaround times

Below is our standard production schedule - note business days are weekdays. 

While we always try to accomodate your specific project requirements, 
turnaround may vary due to workload in house. 

Direct to Print

Most direct to print orders (for prints on standard and premium papers) are ready to ship (or pick up) in 3-4 business days.

Rolled canvas prints usually require 3-5 business days. Stretched and/or framed canvas prints can take 7-10 business days. 

Custom Prints

We work on a first-come, first-serve basis and try to accomodate your specific project requirements.Turnaround for custom print orders can also vary due to workload in house.  

That said, custom print orders from digital files generally need 2 business days to create your proof print. Once proofing is done and your files are approved for printing, we need 3-4 business days to complete final prints. 

Drum Scans

4-5 business days for film up to 4x5" in size. For larger format (8x10" and up) please contact us for an estimate. Turnaround for scan orders can also vary due to workload in house.

Artwork Captures and Artwork scans

We work on a first-come, first-serve basis and try to accomodate your specific project requirements. 3-4 business days for scanning/capture, file setup, and preparation of test print. After test prints are approved, we generally require 2 days for prints on paper, and 5-7 for prints on canvas.

Rush Fees + Special Services

Need it faster? We'll try to accomodate your project deadline and schedule, however rush fees will apply -

  • Same day turnaround: add 200%
  • 24hr rush: add 100%
  • 48hr rush: add 50%

Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.


Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.


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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance. Our mounting adhesives and substrates are acid-free. All frames are custom built from sustainably sourced hardwoods and have closed corners.

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