1035 22nd Avenue Unit 18 Oakland, CA 94606
Start an Order

How to Start an Order

PRINTING:

We have two ways you can order prints. For most orders, use our Upload and Order tool to submit your print-ready files for printing.

To start a custom print order (or need to upload files larger than 100mb) use our Manual Order form.

SCANNING ART:

For Artwork Captures please book a dropoff appointment.

SCANNING FILM:

Drum scanning film? Order here.

OTHER SERVICES:

Something else? Call or email us, or get in touch with our contact form here.

LEAD TIMES

Please note that the following lead times are typical estimates. Our workload can fluctuate, especially right now during the holiday season, which may impact these estimates. Click here for Holiday 2023 order cutoff times. 

If you require a quicker turnaround than our standard lead times, consider our rush services.

All timing below is for Business Days (M-F) and exclude weekends and holidays).

Direct to Print Orders 

5-7 Business Days

loose (unframed) paper prints

Proofing // Test Prints

2 - 3 Business Days

for custom print orders

Custom Print Orders

5-7 Business Days

after proofs are approved

Direct to Print Orders – Canvas & Metal

2 - 3 Weeks

  • lead time for stretched canvas / metal prints
  • shipping time is in addition to lead time needed for production

Art Capture & Scans

1 -2 Weeks

  • 1 week for capture, file setup, proofing
  • 2 – 5 business days for final prints on paper after approval

Drum Scans

4 - 5 Business Days

  • for film up to 4 x 5″.
  • For 8 x 10″ sheet film or high volume scan orders please contact us for a quote.

Rush Services

Same-Day Service

Add 100%

To the base cost

Next Business Day Service

Add 50%

To the base cost

Next Business Day Service

Add 25%

To the base cost

Need it faster? We’ll try to accommodate your project deadline and schedule, however the above rush fees will apply. Rush service may not be available due to current workload. Note: not all services (metal, canvas printing, framing) are not available to for rush service.

If you have a question about rush services – please call us directly instead of requesting an estimate from our site.

Shipping Info:

Choose this if you are ordering unframed (loose) prints on paper or rolled up canvas. 

  • 2-7 business days in transit depending on distance. We use either UPS Ground, USPS Priority Mail or First-Class Mail.
  • EXCLUDES any order with canvas wraps, print mounting, framing, matting, facemounting, metal prints, or any other rigid media.
  • Orders over $500 may incur extra freight costs. (We will contact you with shipping and freight options).

Note: If you are ordering framed prints / metal prints / stretched canvas you must choose Mounted Prints / Frames / Canvas shipping method.

  • Choosing UPS 2-day Air changes the shipping speed only: If you select UPS 2-day Air as your shipping method, it means that your order will be delivered to you within two business days after it’s shipped.
  • UPS 2-Day does not change production times: Regardless of the shipping method you choose, the standard production time for your order remains unchanged.
  • Need an order completed in less than normal turnaround time? Choose one of our Rush turnaround options in addition to 2-day shipping:
  • Not available for framed prints & stretched canvas. 

Choose this option if you are ordering framed prints, canvas prints, or metal prints. 

  • Rate calculated based on product and size.
  • 2-7 business day transit depending on distance.
  • Orders over $500 may incur extra freight costs. (We will contact you with shipping and freight options).

Shipping billed at cost for all orders destined for addresses outside of the continental USA.

Any mounted prints or rigid media (framed prints, mounted prints, canvas wrap prints, etc) over 30″ x 40″ will require an oversize packing/crating fee which will be billed separately after your order is submitted. If you choose curbside pickup, oversize fees do not apply. 

Shipper (Candela Fine Art Printing) is not responsible for duties, fees, or taxes required for international shipping.

Due to the unpredictable costs associated with larger orders and international shipping, we charge actual shipping costs in several instances: 

  • International Orders
  • Orders shipping to Alaska or Hawaii
  • Bulk Orders
  • Large format rigid/framed prints, canvas wraps, metal prints.

In order to get your order more quickly into production, please email studio@candelafineart.com or call 510-227-8334 to request a quote before ordering.