1035 22nd Avenue Unit 18 Oakland, CA 94606
Start an Order

How to Start an Order


We have two ways you can order prints. For most orders, use our Upload and Order tool to submit your print-ready files for printing.

To start a custom print order (or need to upload files larger than 100mb) use our Manual Order form.


For Artwork Captures please book a dropoff appointment.


Drum scanning film? Order here.


Something else? Call or email us, or get in touch with our contact form here.

Turnaround times

Turnaround times and rush orders

(Updated: 12/14/2023)

⏰ Check out our Important Holiday Deadlines – click here for holiday orders 🌲

Below is our standard (non-holiday season) production schedule – note business days are weekdays.

While we always try to accommodate your specific project requirements, turnaround may vary due to workload in house.

Direct to Print

Most direct to print orders (for prints on standard and premium papers) are ready to ship (or pick up) in 5-7 business days.

Rolled canvas prints usually require 5 business days. Stretched and/or framed canvas prints can take up to 3-4 weeks.

Custom Prints

We work on a first-come, first-serve basis and try to accommodate your specific project requirements.Turnaround for custom print orders can also vary due to workload in house.

That said, custom print orders from digital files generally need 2 business days to create your proof print. Once proofing is done and your files are approved for printing, we need 4 business days to complete final prints.

Drum Scans

4-5 business days for film up to 4×5″ in size. For larger format (8×10″ and up) please contact us for an estimate. Turnaround for scan orders can also vary due to workload in house.

Artwork Captures and Artwork scans

We work on a first-come, first-serve basis and try to accommodate your specific project requirements. 1 week for scanning/capture, file setup, and preparation of test print. After test prints are approved, we generally require 2 business days for prints on paper and loose canvas, and up to 3-4 weeks for stretched canvas or framed prints.

Rush Fees + Special Services

Need it faster? We\’ll try to accommodate your project deadline and schedule, however rush fees will apply –

  • Same day turnaround: add 200%
  • 24hr rush: add 100%
  • 48hr rush: add 50%

Sign up for an appointment

It just takes a few minutes to sign up and get fast, easy access to care, 24/7. No need for your insurance card yet.

Meet The Author

Brad B
Brad B
Brad is the founder of Candela Fine Art Printing and loves the smell of KAMI drum scanning fluid in the morning.

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